The latest and greatest news from EXAIR that you may have seen in trade magazines is our High Lift Reversible Drum Vac System. While some of you may have seen these in the catalog and possibly even bought one before you saw this picture in a magazine, we hadn’t released them to the world through press yet. This latest addition to our Industrial Housekeeping product line will help you remove liquid from sunken pits, wells and below grade vessels. The High Lift Reversible Drum Vac provides up to 15′ of lift while pumping 38 gallons per minute! As with many of our other vacuums there are no moving parts to wear out or fail and they can be run continuously in harsh conditions. These vacuums are the workhorses of our Industrial Housekeeping product line and could be the last vacuum you ever buy! So stop burning up electric vacuum motors and take advantage of our 30 day unconditional trial to test it for yourself.
We generate so many new products that the magazines can’t keep up with them, that is unless you would want to see a miniature EXAIR catalog in the new products section of your favorite trade magazine. So keep an eye out, you might just notice something that we snuck onto the web page or into the catalog without you noticing. As long as our customers continue to have a need for new and different product, we will continue to support them and expand our product offering. To top it all off, we will never bore you with the same press release month after month or year after year trying to act like a product is actually new.
This past Saturday, my wife and I awoke to several missed calls from her mother. The first reaction was, oh no, something has happened with someone and it is bad. The good news is everyone in her family is just fine. The bad news is, the car my brother in law borrowed from us would not be getting returned in the same condition it left in. While he was driving on the interstate he encountered some ice which caused him to lose control and meet a concrete divider head on, then spin and touch the back end too. The good news again is, he is safe, the airbags did their job and kept him safe. He was able to still make it to his destination which was a test for a new job. The funniest part of the ordeal is the whole reason he had our car in the first place. He had borrowed our Matrix while his truck was in the body shop getting repaired from a fight with a knee high wall and a shallow right turn. Needless to say his truck was scratched and dented up pretty badly. Now the same shop has two cars from the same family. I don’t know if they could stay in business without my wife’s family being customers. A picture of the aftermath on our Matrix is below.
The reason for telling this story is to explain how the situation was handled. When we first heard the news my immediate reaction was solely based on my frontal lobe thinking. It was all emotion, I couldn’t believe something like this could happen and was furious for about 15 seconds. Then I made sure to logically process everything about the situation. When it all boils down to it, a car can be replaced, my brother in law is far more important than anything else that happened. We really were just glad that he wasn’t hurt in the accident.
I joke with my in-laws that I would like to exchange them for some that work better. The truth is, family is family, you are stuck with them whether you want them or not. If you have an EXAIR product though, you aren’t stuck with it. I know I have said it time and time again. If for any reason you determine that one of our products you have bought factory direct from us doesn’t fit your needs, wants, or likes. Simply give us a call. We will honor our 30 day guarantee on stock products. We don’t want you to feel like you do when you have to go to the in laws house for the holidays and the only thing you can do is try to find a nice dark quiet place to hide until it is time to leave.
Just to make sure my message is clear, don’t ever feel like you are stuck with an EXAIR product that you ordered from us, from our shipped same day stock. We want to make sure you never feel like you are left stranded on the side of the highway or worse, at the in-laws for a 7 hour dinner (I’m joking! …I could only stand it for about 6 hours).
It’s that time of the year, to play ball. EXAIR now has a recreational softball team that is going to be playing on Thursday nights here in Cincinnati. The team is going to be composed of guys from our production team, engineering department, marketing department, and even our President.
As of right now we are still gathering our equipment up and it seems like it is going to turn out to be a combination of The Sandlot, along with The Bad News Bears. (Not the Billy Bob Thorton version.) The interesting part of the process so far is that we have already started to pull together and help each other out. Even people who aren’t going to be playing have volunteered to watch us for comedic relief or donate some old equipment to the cause.
So other than being a group of guys that haven’t played sports in a handful of years we have one thing going for us and that is the support from EXAIR. It really goes to show you what kind company EXAIR is. We’ll not only help you find what you need, let you try the unit out for 30 days, then stand behind it for 5 years against manufacturer’s defect. We will also be here to support troubleshooting and any other help you may need with the product by phone, e-mail, live chat or even fax.
If you have a question on any of our products, don’t hesitate to call. Also, if you are in Cincinnati and want to watch some live entertainment, let us know and we’ll get you the team schedule.