Comments, Rating, Customer Reviews, and Seeing is Believing

With virtually any product just a click away these days it is very easy to purchase anything you could want or need within a few minutes of turning on your computer, tablet, phone, or even gaming system. With this online shopping, the power of the consumer has greatly been perpetuated.  If someone is not happy with a product they will write a review or leave a comment, heck they may even write a blog about it.

This is where outstanding product quality, customer support, and standing behind what you sell is able to stand out.   Here at EXAIR we will not only have a real person answer the phone when you call, but if you have any questions you will talk to an actual Application Engineer, not a sales person.  This is why we don’t just slap something in your hand and move on to the next customer.  We will ask questions and help to work through your application to figure out what is going to have the best fit.  If we don’t feel that we have a viable solution then we’ll tell you exactly that.  We may even refer you to a company that we have heard can help.

Then after we figure out what will fit we’ll let you get the product in-house for 30 days and “Put it through the wringer”.  If the product doesn’t work to your liking all you have to do is call back and let us know.  It truly is that simple.

What better way to find out first hand as to whether the quality or the ability of a product is going to suit your needs?

Brian Farno
Application Engineer
BrianFarno@EXAIR.com
@EXAIR_BF

Principles of Operation

Last week, I wrote about frequently-asked-questions.  I really enjoy opportunities to engage in technical discussions with folks who want to know how a certain EXAIR product works, and, more importantly, how it will work for them.

Occasionally, we’ll get asked questions about the principle of operation, and, especially with our vacuum products, people will assume they operate on the Venturi principle (a constriction to fluid flow within a tube causes the velocity to increase and the pressure to fall), which is a very popular, tried-and-true method to create a vacuum.

Another way to do it, though, is to rely on the Coanda effect, which is the tendency of a stream of fluid flowing near a surface to follow the line of that surface, rather than its original course.  This is how our Air Knives turn a relatively small amount of compressed air into a tremendous amount of flow.  It’s also the way our Air Amplifiers work – when the compressed air leaves the internal nozzle and follows the internal surface (the Coanda profile) towards the outlet, it entrains a bunch of the existing air inside the product and takes it along, and a low pressure area (aka “vacuum”) is created.

Yet another way to do it is simply direct a high velocity of air towards the outlet.  The forceful exit of the air then entrains the air inside the item, creating a vacuum.  That’s how the Line Vacs, Chip Vacs, Heavy Duty Dry Vacs, and Vac-u-Guns work.  Fancy scientific principles aside, never underestimate the value of simple brute force!

That said, all of these products are quite similar in their basic construction.  The Air Amplifiers’ low pressure area allows it to pull an enormous amount of air through (albeit at a lower vacuum level), which is good for moving large quantities of air and airborne particulate.  The Line Vacs, Chip Vacs and Heavy Duty Dry Vacs don’t have as much vacuum flow, but are capable of pulling a pretty strong vacuum – as much as 144” H2O (-36 kPa), which is great if you’re vacuuming up, or conveying, solid materials.

For the record, our E-Vac Vacuum Generators use the Venturi principle to pull a strong vacuum of up to 27”Hg.  They’re ideally suited for a wide variety of applications such as: pick-and-place lifting, vacuum forming, mold evacuation, clamping/chucking, “hands-off” liquid sampling, and vacuum filling, just to name a few.

Strictly speaking, the Reversible Drum Vac operates on the Venturi principle as well, although the air path isn’t as straight forward as your plain old run-of-the-mill eductor type product.  That’s how it generates the vacuum to fill a drum with liquid.  Of course, to pump it out, with a simple turn of the knob, we’re back to good old brute force.

Regardless of the scientific principle behind the operation, if you have an application that requires pulling a vacuum, we can help…give us a call!

Russ Bowman
Application Engineer
EXAIR Corporation
(513)671-3322 local
(800)923-9247 toll free
(513)671-3363 fax
Web: http://www.exair.com
Blog: http://blog.exair.com/
Twitter: twitter.com/exair_rb
Facebook: http://www.facebook.com/exair

Frequently Asked Questions…And Others

One of the things I like about being an Application Engineer at EXAIR is the thrill associated with the possibility that, when I pick up the phone, I’m going to get asked a question that I’ve never heard before. As I approach the end of my “rookie season” here, I’ve noticed that this is happening a little less frequently, but still with enough regularity to keep me on my toes.

I’ve also noticed that there are plenty of Frequently Asked Questions as well. I’m sure that anyone in a customer service/tech support type position will develop a “mental script” of sorts to answer these…it’s how we end up sounding so darned knowledgeable, and who doesn’t enjoy the opportunity to be smart, if only for a minute or two?

Of course, the most practical of these questions deal with how to apply a particular product. For instance:

*What’s better for cleaning up my workstation: the Chip Vac or Heavy Duty Dry Vac? The Heavy Duty Dry Vac will pick up heavier material – if you need to vacuum up steel shot, it’s definitely the way to go. Either will pick up sand, metal chips, shavings, etc., but the Heavy Duty Dry Vac will do it faster. But for very light material, like dry sawdust, the Chip Vac is the logical choice, because you can only move the hose & wand so fast anyway, right?

*Speaking of cleanup, what about the Vac-u-Gun? For portability, nothing beats the Vac-u-Gun…it’s hand-held, and the bag goes wherever you do. And it’s versatile: simply reverse the Flow Generator, and you’ve got a high-output blowoff. Add a hose, and it’s a low-cost, easy-to-use material transfer system.

Now, I could go on and on (seriously; ask anyone around here), and I certainly don’t want to discourage anyone from calling in to ask questions – it’s ALWAYS a genuine pleasure to assist in providing a solution for your application – but if you’re so inclined, we’re quite proud of our FAQ section on our website. I encourage you to check it out.  This comprehensive data source is sorted by product category, and even has a link to submit a question that isn’t as “frequently asked”…yet. We’ve been known to update the FAQ’s from time to time, and we thank you in advance for helping us grow this source of relevant information!

Russ Bowman
Application Engineer
EXAIR Corporation
(513)671-3322 local
(800)923-9247 toll free
(513)671-3363 fax
Web: http://www.exair.com
Blog: http://blog.exair.com/
Twitter: twitter.com/exair_rb
Facebook: http://www.facebook.com/exair

Video Blog: How to Clean & Test Ionizing Bars

In today’s video blog I am going to discuss how to clean and test your EXAIR Ionizing Bar.  EXAIR offers a full line of Static Eliminators and this is just one product out of the full line.  If you have any static problems or would like to know how to clean and test one of our other products, please feel free to contact us.

Brian Farno
Application Engineer
BrianFarno@EXAIR.com
@EXAIR_BF