Tag: 30 Day Guarantee

Observations By The New Guy

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As the junior member of the EXAIR Application Engineer Team, I have a fresh view on the differences in the EXAIR Business Model versus my prior places of employment.

EXAIR has 1000’s of items in stock, ready for same day shipment with orders received by 3 pm EDT. Here, a long lead time item is considered 1 week, as opposed to 20+ weeks, that I had previously quoted at other employers.  Imagine needing something quickly and then finding out it would be 20 weeks for delivery. Everything in the EXAIR catalog is a stock item, and ready for your order.

Our year to date on time delivery rate of > 99.9% is amazing, and even more incredible is the streak of 20 years of shipping complete, on time, and correct orders of over 99.9%.  Nothing was more frustrating than starting the day with calls and emails to customers telling them their order is going to be late, and the wasted time for everyone in determining the reason, who was at fault, what the new ship date will be and the general disdain caused by such interactions.  I sure don’t miss that part of the work day, freeing me up to truly service the customer.

The last item that truly separates EXAIR as not only an employer but a vendor is, the EXAIR Guarantee. Every application is different and it is the Application Engineer’s job to understand the application and best identify the right EXAIR Intelligent Compressed Air Product® to provide the benefit.  For those applications that are what we might say, on the ‘fringe’ of the capabilities, the 30 Day Guarantee is a great way to perform a real world test of the product in the actual application environment.  If it doesn’t meet expectations, then we’ll gladly take it back for a full refund.

30 Day Guarantee

In my time here at EXAIR, every day offers exciting new ways to provide service to our customers.  Each new phone call, email, and chat is an opportunity to execute the EXAIR way of business and provide the high level of performance our customers have come to expect, and can rely on, from the whole team here.

Brian Bergmann
Application Engineer
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Total Cost of Ownership

Published on by Neal RakerLeave a comment

CFL

When you think about energy savings in general, there probably isn’t any product that has a higher degree of association with this mindset than the compact fluorescent light bulb. In terms of performance, the CFL lasts about 7 times longer than incandescent and uses about ¼ the energy input for an equivalent amount of light output as measured in lumens. CFL’s cost about 4 times more than an incandescent light bulb, but the overall cost of ownership is much lower due to the lower energy consumption. The major point here is that it is not the purchase price that determines the total cost of ownership. It is the energy use that determines it. Including cost of operation, an incandescent bulb costs more than 4 times to acquire and operate than a CFL bulb. BUT THE CFL IS MORE EXPENSIVE TO BUY!!!!

What does this discussion have to do with EXAIR and Super Air Knives, Super Air Nozzles or even Super Air Amplifiers?

These products represent EXAIR’s version of the compact fluorescent light bulb. We were the first in the industry to manufacture a Super Air Knife and still the only ones to have the Super Air Amplifier, both of which continue to provide significant energy savings to our customers for their precision blowing needs.

In recent past, there have been a few imitators on the market who try to “do one better” than EXAIR by publishing performance data that appears to be as good, or slightly better than EXAIR. Our testing has revealed that these imitators actually consume as much as 46% more compressed air than equivalent EXAIR products. Admittedly, there can be some slight variation in performance from one unit to another. But when the actual data is this far out from what is published, that is a serious performance problem which results in much higher total cost of ownership for the customer. And since the customer is generally not going to have the necessary equipment to verify these things, they are pretty much buying on faith that the seller is producing a product that is true to their word in terms of performance listed for it in their literature.

My message is simple. Don’t allow yourself to be lured into a situation where the purchase price is all that you consider when buying compressed air blowing equipment. The performance of the product is going to be a much larger portion of that total cost of ownership. Just make sure you are comfortable with that aspect of your purchase before making the commitment to buy.

At EXAIR we always strive to truly understand the needs of the customer and make proper recommendations based on those needs. We always have the total cost of ownership in mind and want to produce the best result for our customers. If the customer isn’t happy with the product for any reason, we will gladly take it back on our 30 Day Guarantee and they can move on to another solution of their choice.

Neal Raker, Application Engineer
nealraker@exair.com

CFL image courtesy of Mulad. Creative Commons License