EXAIR’s Unconditional 30 Day Guarantee = Success!

This week in Cincinnati we hit a record high 79°F. Since less than a week earlier it snowed all afternoon, let’s just say many people around here began to get excited. While I don’t mind a little snow here and there, once February begins to draw to a close I’m ready to bust out the shorts, tank tops and flip flops and bring on some warmer temperatures. It also means I’m right around the corner from opening up the pool. Let’s hope that goes much smoother than last year….

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Another benefit to the warmer temperatures, especially here in Cincinnati, is the coming of the baseball season. With the Reds Spring Training also starting this week, optimism is in the air (albeit reserved after the last few years performance).

Unlike baseball where it’s 3 strikes and youuuu’rrrreeee out! EXAIR’s unconditional 30 day guarantee for all stock products allows you the opportunity to test out several different solutions to ensure you get the right product for your application.30dayguarantee

I recently worked with a customer that was interested in switching their current blowoff process with something that would reduce their sound levels but still allow them to complete the job in a similar time frame. The company makes aluminum castings and was using the air gun to remove residual sand leftover in the die after each cycle. Their current air gun was producing sound levels at 107 dBA, well above OSHA’s safe operating range for a full 8 hour shift of work according to OSHA 29 CFR 1910.95(a).

They didn’t want to commit to just one style of air gun, so he purchased a 1210SS-18 (Safety Air Gun w/ ¼ NPT Stainless Steel Nozzle and 18” extension) and a few different additional ¼ NPT nozzles to see which style his operators preferred. After some testing, they concluded that the air gun with an 1122SS 2” Flat Nozzle installed provided them with the best results. Having the added feature of changing out the shim to increase/decrease the force and flow was also welcomed. They’ll be returning the extra nozzles and applying the credit to the purchase of some new 1230SS-18 guns to outfit their other work stations.

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Model 1230SS-18 Soft Grip Safety Air Gun

While we do have a highly trained team of Application Engineers ready and available to help you determine the most suitable product, sometimes testing it out at your facility is the best way to ensure a positive result. That is EXACTLY why we give you 30 days to test out any stock product. If for any reason at all you’re unsatisfied with the performance, give us a call and we’ll arrange for a return. Don’t be afraid to swing and miss!

Tyler Daniel
Application Engineer
E-mail: TylerDaniel@exair.com
Twitter: @EXAIR_TD

Reds photo courtesy of Keith via Creative Commons License

The Best Company Policy Is Right Here At EXAIR

All companies have policies. Some have a LOT. Others may not have enough. Some emphasize documenting every single action. Others write down the basics, and rely on “unwritten mutual understandings” for the rest…

We don't call it "yelling;" we call it "stuff you should already know."
We don’t call it “yelling;” we call it “stuff you should already know.”

At EXAIR, we have one core policy: to be easy to do business with. This has served the company well for thirty one years now, and I don’t expect it to be supplanted with anything else, anytime soon. Now, it may seem vague or ambiguous, but we’re quite specific, and diligent, in our methods of adhering to this one core policy:

Easy to find technical information: We offer complete specifications, performance data, dimensions, and application information for any EXAIR compressed air product on our website, and in our catalog. If you have specific questions, a team of the most knowledgeable and experienced Application Engineers in the business are standing by.

Easy to contact technical support: You can reach an Application Engineer immediately by phone or Live Chat. Emails to techelp@exair.com are also given prompt attention. We have a number of tools at our disposal, including a comprehensive test facility that we call the Efficiency Lab…if you have an operational question that we haven’t answered yet, we’ll find the answer in short order.

Easy to get products: If it’s got a part # in our catalog, it’s in stock, and available for same day shipment. Exceptions are some of our longer Air Knife products, which may take one day to ship. We can even manufacture custom length Air Knives, and ship them in only three days. Just so you know, we’re finishing up our 19th consecutive year with a 99.9% on-time shipment record.

Easy to solve applications: This is where the rubber hits the road, once we’ve made it easy to select and obtain your EXAIR product. Those same Application Engineers are ready to assist with any questions you may have about installation, operation, “tips and tricks,” etc. We’ve got an Application Database (registration required for access) that details over 1,000 successful uses of our products. Odds are, one of them is close enough to your situation to help shed some light.

Easy to solve applications, part 2: If, for any reason, the EXAIR product you buy doesn’t work out for you, we offer a 30 Day Unconditional Guarantee on all catalog products. Whether you want to get the next larger or next smaller product, a different one, or go another direction altogether, you’re not stuck with your first purchase…we’ll arrange return for full credit.

Easy to help us help the next person…and yourself: We’re keenly interested in knowing how our products work in specific applications. If you’ve put an EXAIR product to the test, and found that it’s saving you time or money, cutting your air consumption or noise levels, increasing production or safety, or any other quantifiable benefit, you may qualify for participation in a Case Study. Not only will that allow us to better apply our products, we’ve got something for you if you provide a case study for EXAIR.

If you’ve got an application that an EXAIR Intelligent Compressed Air Product may be the solution to, give me a call and find out how easy we can make it work for you.

Russ Bowman
Application Engineer
(513)671-3322 local
(800)923-9247 toll free
(513)671-3363 fax
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Max the Brown Tabby and Burt the Grey Kitten: Cat Argument 3 photo courtesy of Found Animals FoundationCreative Commons License.