There Are Trial Periods and Then There Are Trial Periods

I recently was contacted by my satellite TV provider advising me that I qualified for a free whole home HD DVR upgrade and “free” 12 month trial for premium movie channels. According to their customer service, ALL I had to do was agree to pay an additional $3/month and they could be out early next week to upgrade our system. I was a little wary because usually if it sounds too good to be true, IT IS!

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I agreed to the terms and was then transferred to the equipment / installation department to schedule the upgrade. After nearly a 30 minute wait, the representative wanted to review…… “you are getting an amazing deal, this system usually costs $399.00 but you are getting it for FREE!!!! BUT there are so many people taking advantage, we won’t have anyone available for the installation for about 2 weeks”. This was fine with me because there weren’t any issues with my current system.

We agreed on an installation date and then the “too good to be true” surprise…. “sir, all we need now is your verbal agreement to the 24 month contract of service. If you cancel the contract, the termination fee will be $20/month for the remaining months of the contract. Do we have your authorization to proceed?” What? I thought this was a FREE trial?

At EXAIR, occasionally our customers ask if we offer a demo or trial unit to test with their application. We do not want to offer product which has been loaned out on demo previously, we provide a brand new product for our Unconditional 30 day trial. With a new product trial we can make certain the product has been assembled and tested properly and you receive a top performing product. We simply ask that you place the order (credit card or purchase order) and if for ANY reason within the first 30 days after purchase, you may need to return the unit, you will receive FULL credit for the product. This also allows the time to test the unit, in your application, at your site, to ensure you are getting optimal performance with our products and desired results.

30 Day Guarantee

In addition to our Unconditional 30 Day Guarantee, we also offer our 5 Year Built to Last Warranty, for defects in workmanship and materials on all compressed air products. We offer a 1 Year Warranty on all accessories and electronic devices for manufacturer defects.

Feel free to contact an Application Engineer for assistance with your application. We look forward to providing a solution for your application.

Justin Nicholl
Application Engineer
Justinnicholl@EXAIR.com
@EXAIR_JN

 

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