EXAIR Knowledge Base is Simple to Use

Last Sunday I received a call from my grandmother asking if I could stop by because she accidentally hit a button on her satellite TV remote and now she can’t get the picture to come back. She is 89 years old, so she still has one remote for each device (TV, Satellite and DVD) because that’s how my gramps liked it.

Pile of tv remote controls

I pulled in the drive and she was standing at the front door with the remotes in hand, grinning from ear to ear. Now, I didn’t know if the grins were because her “favorite” grandson (I am sure my brother and cousin would disagree) was visiting or if it was the type of mischievous grin my son gives me when he’s done something he shouldn’t.

As she began to explain every possible little detail that may have lead to her current dilemma, I had already realized what she had done. At the top of the satellite TV remote there is a switch that you slide across to select TV, SAT, DVD, AUX and she accidentally moved the switch to SAT and turned the power off to the satellite box. So I turned everything back on and got it back to where it was just to her liking.

I decided to reprogram her satellite TV remote so she could eliminate the other remotes and just have the one to master. Her response was classic – “Oh great! Why does everything have to be so confusing? I thought you were making it simple for me? Now I only have 1 remote BUT it has 100 buttons on it!!!” I couldn’t resist laughing but it did get me thinking…. Why does the remote have to be so difficult to use?

At EXAIR we try to make it simple for our customers to find the information they are looking for. By registering on our website, EXAIR.com, you will gain access to our full CAD and PDF libraries as well as our Application and Case Study libraries. These and other useful tools can be found under the “Knowledge Base” tab at the top of the page in the black menu bar.

Knowledge Base Website

Or if you have a specific application that you would like to discuss, please contact one of our application engineers.

Justin Nicholl
Application Engineer

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